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Training /Certification Training /Passenger Ground Service Agent

Certification Training

The International Air Transport Association

PGSAPassenger Ground Service Agent

Course Overview

PGSA

Passenger Ground Service Agent

Course Methodology

The IATA Passenger Ground Services training course utilizes a variety of individual and team exercises, assessments, videos and group discussions.

Course Objectives

Upon completing the course, participants will be able to understand:

  • How airlines and airports operate in relation to the provision of passenger services.
  • Passenger and baggage check-in and boarding procedures, including passengers with special needs.
  • The regulatory requirements pertaining to passenger and baggage transport.
  • How computer reservations and departure control systems operate.
  • How to ensure safe and secure passenger and baggage transport.
  • The requisites for delivering superior customer service.
  • The latest trends and technological innovations in passenger services.
Target Audience

The IATA Passenger Ground Services training program is designed for Airline Passenger Service staff, Ground Handling Agents, Airport Operators, Civil Aviation Authorities and anyone wishing to pursue a career as a Passenger Service Agent.

Target Competencies
  • Airport and Airline Operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions.
  • Check-in Procedures
  • Handling Dangerous Goods
  • Managing Passenger Interactions
  • Aviation Security Procedures
  • Passenger Facilities
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PGSA | Passenger Ground Service Agent