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Training /Certification Training /Foundation in Travel and Tourism Diploma

Certification Training

The International Air Transport Association

FTTDFoundation in Travel and Tourism Diploma

Course Overview

FTTD

Foundation in Travel and Tourism Diploma

Course Methodology

The IATA Foundation in Travel and Tourism course utilizes a variety of individual and team exercises, boot camps, assessments, videos and group discussions.

Course Objectives

Upon completing the course, participants will be able to:

  • Travel and tourism industry fundamentals
  • Ticketing and reservation systems
  • Customer service and communication
  • Travel regulations and documentation
  • Destination geography knowledge
  • Sales and tourism marketing
  • Travel technology applications
  • Hospitality and airline operations basics
  • Cultural awareness in tourism
  • Career readiness in travel and tourism
Target Audience

IATA Foundation in Travel and Tourism is ideal for Travel Agents, Airline Reservation Agents, Tour Operators and Call Center Agents.

Target Competencies
  • Geography and industry codes
  • Travel documents & Airline Passenger Experience
  • Air Transport products and services
  • Rail, hotel, car rental, cruise and tour products
  • Customer services principles
  • Airfares and ticketing
  • The Sabre/Amadeus/Galileo System Functionality
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FTTD | Foundation in Travel and Tourism Diploma