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Certification Training

American Certification Institute (ACI)

COACertified Office Administrator

Course Overview

COA

Certified Office Administrator

Course Methodology

The Certified Office Administrator (COA) training program utilizes a variety of individual and team exercises, case studies, assessments, videos and group discussions.

Course Objectives

Upon completing Certified Office Administrator (COA), participants will be able to:

  • Develop organizational skills required to handle office administration.
  • Develop interpersonal skills required to interact with internal and external stakeholders.
  • Understand and practice business etiquette.
  • Master professional telephone etiquette.
  • Understand the fundamentals of accounting, event management, HR activities and project management.
  • Understand the basics of Office Supply Management and Database Management.
  • Manage time better for day-to-day tasks.
Target Audience

Certified Office Administrator ( COA ) is designed for anyone looking for a career in office administration including the role of administrators, personal assistants, or secretaries.

Target Competencies
  • Front office operations
  • Database Management
  • Time Management & Prioritization
  • Relation with stakeholders
  • Customer Relationship Management
  • Senior Manager Interactions
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COA | Certified Office Administrator